Credo sia bello dedicare il primo articolo di questo nuovo Blog giornalistico a un argomento che riguarda il momento forse più importante della tradizione e della religiosità del popolo sciacchitano, la processione della Madonna del Soccorso, Patrona della nostra città, ed anche a un nostro concittadino illustre, il poeta Vincenzo Licata, sicuramente annoverabile tra i migliori poeti dialettali a livello nazionale per la straordinarietà dei contenuti delle sue liriche ma anche per l’intensità della voce con le quali le interpretava.

Una delle poesie più significative di Vincenzo Licata è proprio “Cunnucemu la Madonna”, che descrive in modo davvero magistrale la più autentica anima sciacchitana nella devozione alla propria Patrona dell’intero popolo di Sciacca e con essa la processione del 2 febbraio e del 15 agosto, durante la quale la Madonna viene portata per le vie della città sulle spalle di centinaia di marinai a piedi nudi e si tocca con mano quella magica fusione di religiosità e tradizione che Vincenzo Licata ha così ben rappresentato.

Cunnucemu la Madonna” recitata dalla viva voce di Vincenzo Licata fa da sfondo ad un video con le immagini della processione realizzato alcuni anni addietro e che è stato talvolta utilizzato dalle TV locali per celebrare l’evento. 

Quest’anno 15 agosto 2020 per la prima volta nella storia di Sciacca la processione del sacro simulacro di Maria non è stata fatta, a causa dei divieti conseguenti alla pandemia Covid19. Per celebrare comunque la ricorrenza, sono state assunte alcune iniziative tra le quali quella dell’assessore alla cultura del Comune di Sciacca, Gisella Mondino, unitamente alla Biblioteca comunale “Aurelio Cassar, che hanno realizzato un nuovo video dedicato alla Madonna del Soccorso con le immagini della processione e con sottofondo alcuni versi della stessa lirica “Cunnucemu la Madonna”, recitati questa volta dalla voce di Raimondo Moncada, addetto stampa del Comune. Questo video è stato inserito sul canale youtube del Comune di Sciacca e sarà pubblicato anche sul profilo Facebook dell’assessorato alla Cultura.

Il blog “ServireSciacca” ritiene di fare un doppio omaggio alla Madonna del Soccorso e al poeta Vincenzo Licata, pubblicando qui di seguito entrambi i video (quello con la voce di Vincenzo Licata contiene una brevissima introduzione estemporanea dell’artista e ci è stato gentilmente concesso dall’Associazione Pietro Germi di Vincenzo Raso).

Da parte nostra ci auguriamo che anche il video con la voce di Vincenzo Licata possa essere inserito sul canale youtube del Comune di Sciacca e pubblicato sul profilo Facebook dell’assessorato alla Cultura.

https://lnx.comune.sciacca.ag.it/2020/08/14/madonna-del-soccorso-un-video-della-biblioteca-cassar-con-le-parole-del-poeta-licata/

Per chi volesse leggere l’intera poesia, eccone il testo tratto dall’Opera Omnia 

di Vincenzo Licata

CUNNUCEMU LA MADONNA


A mio padre

Passassi puru un sèculu,
veni la morti e lu cori mi spacca,
ma lu ricordu duci, lu chiù tenniru
si’ Tu, Maria Santissima di Sciacca.


_____

Lu dui di frivàru
me patri mi vistìa beddu pulitu;
la cammisa stirata
bianca, comu la strema carta,
e lu scullìnu
chi la bon’arma di me ziu Giuvanni
un jornu mi mannàu di Brucculinu.

Me patri si ni jia a la Matrici
pi scinniri a Maria di l’Artaru
e mettila a lu centru di la chiesa,
dda casa granni, c’apparteni a tutti,
chidda c’accoghi gioi, peni e lutti.

Nta la scaletta di la sagristia
li piscatura scàusi e scammisati
cu lu curpettu azzurru
talìanu n celu l’ariu annuricatu.
E mentri picchiulìa,
chiovi, scampa e stizzìa,
dintra la chiesa monaci e parrini,
patruna di paranza e naviganti
scìnninu la Madonna
chi di sta Sciacca nostra è la Culonna.

Cui La vesti ci trèmanu li mani
ma si senti di essiri un signuri,
n’omu di riligioni supiriuri.
E mentri spicchiulìanu li cianciani
chi ci fìciru d’oru li saccensi,
a gaudiu campanìanu li campani.

Di stu me <<chianu>> in festa,
ch’è l’astracu di chista Sciacca mia
dunni, picciottu, ci persi la testa,
mpazzutu di l’azzurru e la poesia,
affaccianu li primi cumpagnii
cu li facci attuppàti,
chi a mia parìanu “fati”,
mentri di testi dintra lu cappucciu,
èranu di Miccioni, Ciccu e Pucciu.

Ma lu cielu schiarìu
picchì, cu lu gran cori di la genti,
prigava puru Diu.

Si apri di la chiesa la gran porta;
puru lu pettu ddà si sbarrachìa …
poi la vuci d’un Populu credenti,
Chi cridi a gesù Cristu ed a Maria
anchi si all’unnumani
lu stessu mari nun ci dà lu pani.

Caliddu campanìa …
oh li campani VECCHI, tantu duci,
chi sentu ancora a st’anima cantàri;
a ricurdalli affaccia tanta luci
chi si putissi jinchiri lu mari!
E l’anima a lu cielu si n’acchiana
cu la vuci pussenti
di la nostra marina sciacchitana.

E nesci la Madonna
accumpagnata di na sula vuci,
in ogni cori c’è na nova luci
c’è na spiranza e na cirtizza vera.
E l’ anima, chiù afflitta e derelitta,
si jinchi di la nostra primavera.

Maria di lu Succursu
nesci cuntenti …
fatti leggia o Mamma!
Piscatura di Sciacca, nostra fiamma,
jisàtila a li celi,
jisàtila accussì, forza e valìa …
scinni la scalunata, scinni, abbriva …
<<E jittàmu na vuci, sempri viva!>>.

E la Palumma scinni
pi dari lu salutu a lu so’ mari
dunni càmpanu centu marinari,
dunni tanti travaghi,
tanti lagrimi nostri, tanti mprisi
su’ sconosciuti ANCORA a stu paisi!

<<Pruspirità e saluti a li me fighi!>>
dici na vicchiaredda, lagrimannu,
<<chiddi chi su’ vicinu,
chiddi di Novajorca e Brucculinu,
li fighi mei diletti
chi di trent’anni sunnu a Lisabètti>>.
Sti sciacchitani, sparsi ntunnu-utunnu
pi chista Italia e pi l’interu munnu!

La gna Maridda si fici la cruci
e ci dici a l’arricchia a la gna Nsula:
<<Cummari mia, taliàti,
pari chi la Madonna
unn’è purtata supra li spaddi,
ma camina SULA!>>.

Sula, sula camina,
picchì la porta la nostra marina,
sta gioventù di mari sciacchitana
chi sutta l’ asti jisa a scattacori
pi fàrisi a la spadda la crustana.

In ogni strata nostra, in ogni via
jéttanu rosi e ciuri.
E c’è sempri na lampada addumata
pi sta nostra Madonna Immacolata
chi ni ricorda lu passatu duci;
picchissu tutta Sciacca la cunnùci.

E la Signura di stu me paisi
è accumpagnata pi tuttu lu <<giru>>
di l’umana ciumara
dunni a centru ci naviga la <vara>>
chi pari un bastimentu a veli stisi.

Un populu fistanti,
chi voli travaghiari,
chi si voli lu pani guadagnari
cu cori apertu e la frunti isata
senza vìnniri Fidi e Sintimenti.
Un Populu chi voli Pani e Onuri
e jiri avanti cu fraternu amuri.

Maria di lu Succursu
Regina di sta Terra e di stu Mari,
la me Marina porta n coddu a Tia,
cu la so’ Fidi immensa a veli stisi;
illumina a cu è chi ni guverna
pi purtarisi n coddu stu Paisi!

Ora lu <<giru>> è fattu;
sutta la <<Vara>> c’è tuttu lu ciuri
di la nostra marina …

Li guardi fannu largu,
e la Vara, chi pari un bastimentu,
fa la prima burdata comu na navi all’orza
supra ddu giacantatu ancora anticu,
e lu cori diventa nicu-nicu.

Ferma, comu si fussi un monumentu,
vistuta a festa e càrrica di luci,
di fronti la so’ Casa cunsacrata,
la nostra Mamma aspetta p’un mumentu …
si jisa cmu l’unna, duci-duci …
comu fussi spinciuta di lu ventu …
e la <<marina>> jetta la so’ vuci.

Li piscatura, chi sunnu davanti,
appena junti a lu primu scaluni,
cu na forza che chidda d’un liuni,
passanu di la spadda nta li vrazza
l’asta di la gran <<vara>> maistusa,
e la Madonna nàviga gluriusa;
(pari chi la purtassiru li Santi!)

<<Forza e valìa, Signuri!
Fativi leggia, Vergini Maria!>>
Ed ogni piscaturi,
pi sta nostra Signura, tantu cara,
si scatina la vita, ma nun cedi,
anchi si resta dda sutta la <<Vara>>.
Comu na vela bianca,
supra l’azzurru mari,
la Madonna ritorna la so’ Casa
purtata n brazza, cu tantu suduri,
di lu gran cori di sti marinari.

Vecchi duci campani
sunati tutti a gloria!
Si chiùi n’àutra pagina di storia
pi chisti sciacchitani
semplici, intelligenti e murritusi,
pi sti mammi amurusi
chi preganu n silenziu in ogni via
pi stu nostru paisi
chi vulemu chiù beddu, ad ali stisi,
in nomu di sta Vergini Maria!

37 pensiero su “CUNNUCEMU LA MADONNA”
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  10. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable
    service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications, there are
    plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers
    if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing,
    customer service should already be in play during a company’s first day, as they are the group that
    comes into direct contact with clients.
    The main goal of customer support is to keep customers
    happy by attending to their needs and responding to their questions.

    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the customer needs
    it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by
    industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders
    accept that they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of
    talent from all over the world. At the same time, companies that
    outsource customer support enjoy reduced payroll without sacrificing service
    quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing
    service providers, leaders can instead turn to scaling the
    business. Overseeing the day-to-day operations can already
    take much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer
    service, many customers will express their satisfaction in getting their voices heard.
    If customer service companies and their team address customers’ issues in a satisfactory way, they’re more
    than likely to remain customers.
    A pleasant customer experience will almost always lead
    to longer retention and a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is
    only possible through outsourcing. Rather, the chances
    of improving customer satisfaction come with a continuous and consistent level of service.

    Providing a highly specialized, dedicated team of professionals from day
    one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top
    10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of
    providing support to startup companies. Over the years,
    the company has grown big and is confident enough to provide both enterprise and small
    business customer service outsourcing solutions.
    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.

    This includes Omnichannel Customer Support, Technical & IT
    Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling,
    Digital Marketing Solutions, and Cyber Security. The company
    provides only dedicated agents, in-house training, and equipment
    to help its clients boost their productivity from
    day one. Now it’s one of the top customer service companies
    in the US and European markets with numerous awards and
    positive reviews from satisfied clients on Clutch and other
    reputable platforms. Helpware’s people-focused culture seems very attractive to
    businesses sharing the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific
    needs. This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills
    and it pays off handsomely, especially in customer support
    outsourcing contracts. Some global brands are happy to
    have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and
    was one of the first BPOs to open multiple locations.

    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of demand
    generation and customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales,
    digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its
    clients’ home countries.
    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment
    Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying
    a personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke
    customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK,
    Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore
    support center, so location and time zone differences aren’t
    as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value
    the fact that it supports diversity and inclusivity among staff while focusing
    on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing
    rates, instead, Ascensos will individually respond to requests for
    quotes, the prices of this outsourcing customer service company are
    more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections,
    and technical support.
    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000
    agents speaking over 265 languages and deservedly belongs to a
    league of good customer service companies. You won’t find it difficult to get support in the language and location you
    require.
    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing
    agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and multilingual
    support, software development, CX innovation, quality assurance (QA),
    and infrastructure outsourcing. VXI employs more than 35,000 workers in 43
    countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major
    CX and employee experience (EX) pain points and take their customer service systems to the
    next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up
    or down to fit its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit
    employees from more than 120 cities worldwide. This strategy also lets them
    provide 24-hour customer support outsourcing solutions within the client’s time zone.

    In addition, InfluX creates specialized customer experiences that
    reflect the client’s vision, voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
    services. The company employs native English contact center
    agents with experience in multiple industries. Skycom also offers a full range of services, including
    business process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs
    over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance,
    retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer
    psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.

    As a result, they can respond to these changes to defuse any tension and
    lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed
    across four countries. It handles customer
    service duties over the phone, email, live chat, or social
    media.
    Pros:
    Integra offers some of the most cost-effective solutions in the
    industry.
    Sales psychology is also an incredible asset to have if
    you work in a customer support outsourcing company.
    9. Telus

    Telus International is one of the world’s leading digital
    CX innovators. In particular, it designs and produces next-generation digital solutions for brands all over the world.

    This is one of the Canadian top IT outsourcing
    companies that provide IT services and multilingual customer service
    to industries such as technology, media, communications, eCommerce,
    financial technology, travel, hospitality, automotive,
    healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that
    offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for
    organizing an annual charitable initiative called
    “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across
    its many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes
    in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United
    Kingdom. Unlike a traditional BPO, Arise utilizes
    a network of service partners to provide the needed customer service experiences.

    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which
    is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality
    of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such
    as HIPAA, CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
    and Canada. This means stable employment for the company
    and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and
    areas for improvement. Do you need a customer support team focused
    on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring
    resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout
    the various stages, try the best companies for customer service.
    These largest outsourcing companies not only supply
    the best talent, but also the best equipment and training to prepare them.

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